Best Buy
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About Best Buy
Best Buy in Santa Fe, NM, offers a wide range of electronics, from the latest televisions to home appliances. They also provide services like installation and tech support, making it a convenient one-stop shop for tech needs.
The atmosphere at Best Buy is generally friendly, with staff available to assist customers. However, experiences can vary, as some visitors have reported challenges in finding knowledgeable associates.
Conveniently located, Best Buy is easily accessible for local residents. The store's layout makes it straightforward to browse various departments, ensuring a pleasant shopping experience.
Editor's Review
Best Buy in Santa Fe, NM, has carved out a reputation that’s a mixed bag. On one hand, customers rave about the knowledgeable staff and the quality of service, especially from the Geek Squad. As John Coats put it, they had an "outstanding experience" with delivery and setup. Many shoppers appreciate the wide selection of electronics and appliances, making it a convenient stop for tech needs.
However, it’s not all sunshine and rainbows. Several reviews highlight issues with customer service, particularly when it comes to in-store assistance. Randy Grant's experience, where he had to chase down an associate who didn’t know about a television, is a common refrain. Some shoppers have also faced problems with ordering through third-party resellers linked to Best Buy, leading to mix-ups and frustrations. It’s clear that while the store has potential, inconsistency seems to be a recurring theme.
What We Like
- Knowledgeable staff, especially in tech support
- Wide selection of electronics and appliances
- Efficient Geek Squad installation services
Room for Improvement
- Variable in-store customer service quality
- Issues with third-party reseller orders
What Customers Are Saying
“We had an outstanding experience with Best Buy in Santa Fe.”
— John Coats
“I had to chase down an associate who knew basically nothing about a television.”
— Randy Grant
What Shoppers Say
Based on analysis of 5 customer reviews
“Had to chase down an associate who knew basically nothing”
“The team that delivered and set up our new purchase did an excellent job.”
“He educated me on the possibility of using my tablet as a computer.”
“A piece had broken that caused it to lose suction.”
Insider Tips
Email Best Buy for purchases to avoid reseller issues.
Bring all parts when returning items for a smoother process.
Bin Stores & Amazon Return Stores Details
Certifications
Return Policy
60-day return window for Best Buy Plus members
What to Expect
- You can expect a mix of helpful staff and varying levels of product knowledge.
- The store carries a diverse selection of electronics and home goods, catering to various needs.
- Pricing can be competitive, especially during sales events and promotions.
Business Highlights
- ✓Offers Geek Squad services for tech support
- ✓Apple Authorized Service Provider
- ✓Wide selection of electronics and appliances
- ✓60-day return window for Best Buy Plus members
- ✓Open for extended holiday hours
- ✓Curbside pickup available
Google Reviews
We visited the Zafarano location to inquire and buy a television. Had to chase down an associate who knew basically nothing about a television on Best Buy’s website. After that experience we came home and emailed Best Buy to purchase it. We were unaw...
I personally have had a great experience with Best Buy. My installation went perfectly and when my refrigerator door didn’t close properly, they came to try and fix it. I was within the 15 day window and I was given the opportunity to order a new ref...
The greeter at the door was phenomenal! I went in with some basic questions about pairing a Microsoft tablet and an iPad. My setup wasn't going to be what I wanted, but he educated me on the possibility of using my tablet as a computer and hooking tw...
We had an outstanding experience with Best Buy in Santa Fe. We not only got excellent service in the store, but the team that delivered and set up our new purchase did an excellent job. The Geek Squad representative, Chewy, and the delivery driver ...
Best Buy always used to be a reliable retailer for me. I’ve been a faithful customer for decades. While I’ve often declined the customer service plan, I did buy it for a Dyson that was purchased about 3 years ago. 3 1/2 weeks ago, I brought it to th...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take some time to familiarize yourself with the store layout to find what you need more easily.
Consider visiting during the weekday to avoid crowds, especially if you're looking for assistance.
There's usually parking available nearby, but it can get busy, so plan accordingly.
Hours
- monday10:00 AM - 9:00 PM
- tuesday10:00 AM - 9:00 PM
- wednesday10:00 AM - 9:00 PM
- thursday10:00 AM - 9:00 PM
- friday10:00 AM - 9:00 PM
- saturday10:00 AM - 9:00 PM
- sunday10:00 AM - 8:00 PM