The Container Store
Closed
About The Container Store
The Container Store in New York, NY, focuses on providing innovative storage and organization solutions for a variety of spaces, such as closets, kitchens, and garages. They offer custom design services to help you maximize your space efficiently, ensuring every inch is utilized wisely.
The atmosphere in the store is welcoming and friendly, with helpful staff ready to assist you in crafting your ideal space. Many customers appreciate the patience and creativity of the employees, making the shopping experience enjoyable and stress-free.
Conveniently located in New York, The Container Store is easily accessible and offers fast and free store pickup, making it a great option for those in the area looking for immediate storage solutions.
Editor's Review
The Container Store in New York, NY, has carved a niche for itself among storage enthusiasts and organization aficionados. With a strong overall rating of 4.4 out of 5 based on 1,538 reviews, this family-owned business, established in 1992, promises to make organizing spaces easier than ever. Many customers rave about the helpful and knowledgeable staff, with one reviewer, Jonah Lindenbaum, sharing that, "John was above and beyond, truly helped me craft my space." This sentiment echoes throughout the reviews, indicating that personalized service is a strong point for the store.
However, not all experiences are as glowing. While many shoppers are impressed by the wide selection of quality products, including custom closets and specialty storage solutions, frustrations arise regarding follow-up and communication, particularly with in-home consultations. John Luisi's experience stands out as a cautionary tale, noting, "It's approaching two months since the in-home visit to plan for a Preston closet, and I still have neither a cost estimate nor dimensions..." This highlights a potential pitfall in the store's customer service when it comes to post-purchase support.
What We Like
- Exceptional customer service
- Wide variety of quality storage products
- Family-owned with a personal touch
Room for Improvement
- Occasional lack of follow-through on custom orders
- Some customers report communication issues
What Customers Are Saying
“SUPERB quality items at reasonable prices”
— Alex Williams
“So. Many. Containers. If you’re thinking about storage or containers, just go.”
— Graham A
What Shoppers Say
Based on analysis of 5 customer reviews
“Employees are unfailingly polite”
“SUPERB quality items at reasonable prices”
“So. Many. Containers.”
“There is absolutely NO follow through.”
Insider Tips
Consider ordering online to avoid carrying large items
Follow up persistently for custom orders or services
Bin Stores & Amazon Return Stores Details
What to Expect
- Expect a friendly shopping experience with knowledgeable staff who can help you with your organizing needs.
- You'll find a wide selection of quality storage solutions and custom design services tailored to your specific requirements.
- Prices are reasonable given the quality of the products, and you'll often find discounts on various items.
Business Highlights
- ✓Free Design for Any Space
- ✓Fast & Free Store Pickup
- ✓Custom Spaces for Every Need
- ✓Organizing Made Easy with Specialists
- ✓Events like Closet Workshops
- ✓Family owned since 1992
Google Reviews
This store is very pleasant and has the most helpful, patient kind and creative staff. I thoroughly enjoyed shopping here. John was above and beyond, truly helped me craft my space. Products are well designed and great solid quality.
-SUPERB quality items at reasonable prices -GREAT customer service -i bought a $180 pacsafe backpack here and was given some store discounts and the retail cost was $125!! this was a quality product, not generic stuff from target or the like -they ha...
It's approaching two months since the in-home visit to plan for a Preston closet, and I still have neither a cost estimate nor dimensions for the initial mock-up, despite my three follow-up emails and six phone calls. Employees are unfailingly polit...
Kudos to the gentleman who helped me pick out a specific bathroom piece I conjured up in my head and found. Thin stackable bins the perfect look. He was so helpful and pleasant to talk to. Hope the store recognizes their top tier staff. Thanks again ...
So. Many. Containers. If you’re thinking about storage or containers, just go. On the fence? Just go. More containers than I could have imagined. Ended up ordering from their online store because I didn’t want to carry them home. But the place gives ...
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If it's your first time, take your time exploring the store to get a sense of the various products and designs available.
Try to visit during weekday hours to avoid the weekend crowds for a more relaxed shopping experience.
Look for nearby parking options or consider using public transportation, as the store is centrally located.
Hours
- monday10:00 AM - 8:00 PM
- tuesday10:00 AM - 8:00 PM
- wednesday10:00 AM - 8:00 PM
- thursday10:00 AM - 8:00 PM
- friday10:00 AM - 8:00 PM
- saturday10:00 AM - 8:00 PM
- sunday11:00 AM - 7:00 PM