The UPS Store
Closed
About The UPS Store
The UPS Store in Dearborn Heights, MI offers a range of shipping, printing, and packing services tailored to both individuals and businesses. Whether you're looking to send a package, make copies, or handle a return, this location has you covered.
Customers often mention the outstanding service they receive here, with staff going above and beyond to assist with various needs. The atmosphere is friendly and welcoming, making it a pleasant spot for your shipping and mailing tasks.
Conveniently located in Dearborn Heights, this UPS Store is easily accessible with ample parking available nearby. It's a great option for locals needing reliable shipping services without the hassle.
Editor's Review
In the heart of Dearborn Heights, The UPS Store stands out for its locally owned charm and strong customer service. Many reviewers rave about the staff's friendliness and willingness to help. As Shalynn Berry noted, "The business is run by a family and they are amazing, and professional." This personal touch seems to resonate with many locals, leading them to choose this store over closer options.
However, it’s not all perfect. Complaints about long wait times are a common refrain. Hasan Idriss bluntly put it: "If you're looking to do a quick drop off...let me just tell you right now this is not the location to go to." Customers have experienced delays, especially during busy periods, where lines stretch out the door.
While some customers had outstanding experiences, like Sue French who praised the team for their exceptional help, others reported frustrations with UPS insurance claims and support. Sami Qaddoumi's experience with a damaged shipment and lack of follow-up highlights a critical issue: shipping reliability. The mixed reviews suggest that while the customer service shines, operational hiccups can mar the experience.
What We Like
- Friendly and helpful staff
- Locally owned and operated
- Strong community ties and support
Room for Improvement
- Long wait times during busy periods
- Issues with shipping claims and support
What Customers Are Saying
“I had an outstanding experience at this location. Katelyn, Stephanie and Melanie went over and above to help me with an unusual return.”
— Sue French
“The business is run by a family and they are amazing, and professional.”
— Shalynn Berry
What Shoppers Say
Based on analysis of 5 customer reviews
“Katelyn, Stephanie and Melanie went over and above”
“Don’t ever purchase insurance it’s a scam by UPS.”
“It takes an eternity to get your label scanned.”
“All the ladies at this location are always so upbeat.”
Insider Tips
Prepare for longer wait times during busy hours.
Consider visiting this location for outstanding customer service.
Bin Stores & Amazon Return Stores Details
What to Expect
- Expect friendly and helpful staff ready to assist with your shipping and printing needs.
- The store offers a wide range of services, including shipping, packing supplies, and printing options.
- Many customers find the prices reasonable, especially considering the quality of service provided.
Business Highlights
- ✓Locally owned and operated
- ✓Offers printing, shipping, shredding, and mailbox services
- ✓Located in Heights Shopping Center
Google Reviews
BUYERS BEWARE! Don’t ever purchase insurance it’s a scam by UPS. Shipped an item worth over $500. Double boxed, bubble wrapped, surrounded with styrofoam and crumbled shipping paper. “This side up” & “Fragile” stickers all over. Arrived to receive si...
I had an outstanding experience at this location. Katelyn,Stephanie and Melanie went over and above to help me with an unusual return. I would give 10/10 if I could. Thank you again!
The business is run by a family and they are amazing, and professional. That UPS is not even the closest to my house but I choose to go there because of the customer service
All the ladies at this location are always so up beat and a pleasure to deal with. Even when things get A bit hectic during and busy. Thank you for always having a smile to share! 😃😃😁😁
TLDR : If you told me I had 5 minutes left to live, I'd ask you to drop me off here because it takes an eternity to get your label scanned. If you're looking to do a quick drop off a package to UPS for any reason whether it's shipping across the cou...
Reviews from Google
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, bring any necessary documentation or items you plan to ship for a smoother experience.
Consider visiting during non-peak hours to avoid long waits, usually mid-morning or early afternoon works best.
Check for nearby parking options to ensure you have a convenient spot when you arrive.
Hours
- monday8:00 AM - 6:00 PM
- tuesday8:00 AM - 6:00 PM
- wednesday8:00 AM - 6:00 PM
- thursday8:00 AM - 6:00 PM
- friday8:00 AM - 6:00 PM
- saturday8:00 AM - 4:00 PM
- sunday10:00 AM - 3:00 PM