Urban Supply Plus
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About Urban Supply Plus
Urban Supply Plus is a unique retail establishment located in Sutton, MA, specializing in bin sales, including items from Amazon returns and liquidation stock. It's a great place for bargain hunters looking for hidden treasures at discounted prices.
The atmosphere at Urban Supply Plus feels lively and inviting, with an organized layout that makes it easy to browse through the bins. Shoppers often describe the experience as a treasure hunt, where each visit reveals new and exciting finds.
Conveniently located in Sutton, the store is accessible for both local residents and visitors. Its hours of operation are designed to accommodate evening shoppers, making it easy to drop by after work.
Editor's Review
The reviews for Urban Supply Plus in Sutton, MA, present a mixed picture. With an overall rating of 4.0 out of 5 based on 10 reviews, the consensus shows a combination of positive experiences and notable frustrations. Many customers appreciate the 'treasure page' feel of the store, with Jody Pruitt stating, 'Site actually feels like a treasure page. Checkout was easy and the product was exactly as shown.' This highlights the charm of the shopping experience, particularly the frequent new inventory.
However, issues with customer service have become a recurring theme. Lisa Juliano mentioned her disappointment after struggling to return a product, noting, 'I can't get a human on the phone nor can I get an email returned.' This indicates a significant area for improvement in communication and support. Although some customers like Jody Pruitt have had positive interactions, such as receiving timely follow-up on their issues, the inconsistency in customer service experiences is concerning.
What We Like
- Frequent new inventory keeps the shopping experience fresh.
- Positive customer interactions reported by some, indicating responsive support.
- Offers quality brand-name products at lower prices.
Room for Improvement
- Inconsistent customer service, with some customers reporting difficulty in communication.
- Issues with order cancellations and returns noted by multiple reviewers.
What Customers Are Saying
“Very disappointed. I can't get a human on the phone nor can I get an email returned.”
— Lisa Juliano
“Site actually feels like a treasure page. Checkout was easy and the product was exactly as shown.”
— Jody Pruitt
What Shoppers Say
Based on analysis of 5 customer reviews
“I can't get a human on the phone”
“part came in unwrapped and looked used”
“Checkout was easy and the product was exactly as shown”
“Very interesting experience”
Insider Tips
Contact customer service early for returns
Be prepared for unexpected shipping delays
Bin Stores & Amazon Return Stores Details
Certifications
What to Expect
- Expect a fun shopping experience where you can find unexpected treasures in every bin.
- The product selection changes frequently, so there's always something new to discover during each visit.
- Prices are typically lower than retail, making it a great spot for budget-conscious shoppers.
Business Highlights
- ✓Family owned since 1992
- ✓Accepts EBT/SNAP
- ✓New inventory every week
- ✓Free shipping on orders over $75
- ✓Shop quality brand-name products at a fraction of retail price
- ✓Customer support for smooth shopping experience
Google Reviews
Very disappointed. I received a product I ordered on January 28th. This did not work. I have been calling and emailing for 5 days to schedule a return, and I can't get a human on the phone nor can I get an email returned. We ordered a Canon Print ...
Edit to original review: Matthew contacted me and informed me there was glitch in the system and a return should have generated through Shop and it did not. Urban Supply was able to correct the issue and my return authorization was sent to me and I w...
Site actually feels like a treasure page. Checkout was easy and the product was exactly as shown, no issues at all. Thank you by the way! :)
I placed an order with them via SHOP. FIVE minutes later i emailed them to cancel. The item was no longer needed. They shipped it anyways, Three days later……… Not real skilled in business mgmt.
Very interesting experience. Some folks were hardcore and aggressive. We went on Friday and bins were $1. Some boxes you have no idea what’s in them. It’s worth going for for the story
Reviews from Google
Specialties
Payment Methods
Frequently Asked Questions
Visiting Tips
If you're a first-time visitor, take your time to explore each bin thoroughly to find the best deals.
Try to visit during the weekdays when it's less crowded for a more relaxed shopping experience.
Check for nearby parking options to ensure you have a convenient spot when you arrive.
Hours
- monday5:00 - 9:00 PM
- tuesday5:00 - 9:00 PM
- wednesday5:00 - 9:00 PM
- thursday5:00 - 9:00 PM
- friday5:00 - 9:00 PM
- saturday11:00 AM - 7:00 PM
- sunday12:00 - 5:00 PM