Kohl's

Kohl's in Laurel, MD, has made quite an impression on local shoppers, garnering an overall rating of 4.3 out of 5 from nearly a thousand reviews. A consistent highlight in the reviews is the exceptional customer service provided by staff members, with one shopper, Justin Valentine, sharing his delightful experience with Sam, an employee who helped him find clothes that fit just right. He emphasized how Sam’s genuine concern made a big difference, saying, "He sees them as people not just a customer." Many customers also appreciate the store's organized layout and the frequent arrival of new merchandise, as noted by Adele O., who mentioned that the store has improved its wait times and organization.

However, it’s worth mentioning that not all experiences have been positive. A couple of reviewers highlighted issues with rudeness from staff, particularly during returns. Mary Sanchez described an unpleasant encounter where the employee was hostile about a return, significantly tarnishing her shopping experience. Another customer, Barbara S., described a frustrating situation with online orders, stating that she felt her money had been mishandled, leading to an hour-and-a-half delay for a refund. Such inconsistent customer experiences suggest that while many find Kohl's a welcoming place, there are still areas needing attention.

In summary, Kohl's appears to be a solid choice for those looking for a variety of clothing options and household items, especially if they appreciate personal assistance and a well-organized environment. Still, potential shoppers should be prepared for the occasional hiccup in service.