The UPS Store
Closed
About The UPS Store
The UPS Store in Dover, DE, offers a variety of shipping and mailing services, along with printing and business solutions. Whether you need to send a package, print documents, or get a mailbox, they've got you covered.
Customers often find the experience at this UPS Store to be quick and efficient, with helpful staff ready to assist. However, some reviews indicate inconsistencies in service, so experiences may vary.
Located at 73 Greentree Dr, this store is easily accessible with convenient parking options nearby. It's in a busy area, making it convenient for both locals and visitors.
Editor's Review
The UPS Store in Dover, DE, definitely makes an impression, though not always the right kind. Reviewers are split on their experiences, with an overall rating of 3.4/5 reflecting both solid service and notable frustrations. On the plus side, many customers, like Bonnie Bouika, praised specific employees for their helpfulness, saying, 'Chuck walked me right through the return process.' On the flip side, the store has its fair share of complaints. Luis Molina's experience was particularly bad, noting, 'The employee refused to release the package without providing any written policy or legal reason.' It's clear that while some staff shine, others can bring the mood down significantly.
Another complaint stems from pricing, with customers feeling the sting of high shipping costs. Donna Feliceangeli griped about a $38.27 bill for a lightweight document sent to Florida, stating it was 'pure highway robbery!' Overall, The UPS Store stands out for its convenience and specific employee support but struggles with inconsistent service and high prices.
What We Like
- Quick and easy service
- Helpful employees like Chuck
- Convenient location in Green Tree Village Shopping Center
Room for Improvement
- Inconsistent staff performance
- High shipping costs
- Occasional poor customer interactions
What Customers Are Saying
“'I truly wish I could give a negative score.'”
— John Yates
“'There were about six or seven people ahead of me and two guys working.'”
— Bonnie Bouika
What Shoppers Say
Based on analysis of 5 customer reviews
“I was fortunate enough to have Chuck wait on me.”
“This is pure highway robbery!”
“Every time it's quick and easy.”
Insider Tips
Be prepared for potentially long wait times.
Bring your own packing materials to save costs.
Bin Stores & Amazon Return Stores Details
What to Expect
- Expect a mix of efficient service and occasional inconsistencies based on customer reviews.
- You'll find a range of services from shipping to printing, catering to both personal and business needs.
- Pricing is generally competitive, though specific rates may vary depending on the services you choose.
Business Highlights
- ✓Locally owned and operated
- ✓Offers printing, shipping, shredding, and mailbox services
- ✓Located in Green Tree Village Shopping Center
Google Reviews
On December 24, 2025 at 2:45 PM, I went to The UPS Store at 73 Greentree Dr, Dover, DE 19904 to pick up a package addressed to my wife, . I presented valid IDs for both of us, but the employee refused to release the package without providing any writ...
I go yo this UPS often and every time its quick and easy, they even took the time to show me how to use the self checkout!
I truly wish I could give a negative score. My daughter took a box containing more than $6k in camera equipment from a store that ships merchandise costing into the tens of thousands of dollars worldwide to this location to be shipped to me. The ori...
I personally have always gotten better service with UPS versus FedEx today though in particular we went to the Dover UPS store so I could return a product to Amazon. There were about six or seven people ahead of me and two guys working. I was fortuna...
To send a document to Florida just cost me $38.27 at the UPS Store in Dover, Delaware! It was sent in a padded envelope that I provided and weighted just about nothing. And this was the slowest and least amount they offered. I would have sent it vi...
Reviews from Google
Frequently Asked Questions
Visiting Tips
For first-time visitors, bring valid identification if you're picking up a package.
Try to visit during non-peak hours to avoid long lines and get quicker service.
Check out nearby shops or restaurants if you need to wait for services to be completed.
Hours
- monday8:00 AM - 6:00 PM
- tuesday8:00 AM - 6:00 PM
- wednesday8:00 AM - 6:00 PM
- thursday8:00 AM - 6:00 PM
- friday8:00 AM - 6:00 PM
- saturday9:00 AM - 5:00 PM
- sundayClosed