The UPS Store

The UPS Store in Smyrna, DE, holds a solid reputation among its patrons, with an overall rating of 4.4 out of 5 based on 285 reviews. Many customers praise its convenient location at 231 Stadium St, making it a go-to spot for those in the area. As ileene shanahan mentioned, “Close and convenient location to my house,” highlighting the ease of access for local residents.

Shipping and printing services stand out as particular strengths of this business, with numerous reviews celebrating the friendly and professional demeanor of the staff. For instance, JakeyPlayz remarked, “The employees are ALWAYS pleasant and professional,” which reflects a general sentiment of appreciation for the customer service provided. However, not all experiences have been positive. Some reviewers pointed out issues with one of the staff members, describing encounters with rudeness that overshadowed their visits. Christine Brown shared a heartwarming story of kindness from Utpal Turakhia, who went out of his way to help her after closing hours, which showcases the potential for excellent service when the right staff is present.

Overall, while the store features commendable aspects like convenience and friendly service, the inconsistency in staff behavior can detract from the overall experience. A few reviewers noted their grievances with a particular employee's attitude, which seems to be a recurring theme. The mix of positive and negative feedback suggests a need for ongoing staff training to ensure every customer leaves satisfied.