The UPS Store
Closed
About The UPS Store
The UPS Store in Southbury, CT, offers a variety of services including shipping, packing, and printing. Whether you need to send a package, return an item, or get some documents printed, they’ve got you covered.
The atmosphere at this UPS Store is friendly and welcoming, thanks to the personable owners and efficient staff. Customers often mention how pleasant their interactions are, making it a nice stop for your shipping and mailing needs.
Conveniently located in Southbury, the store is easily accessible for locals and visitors alike. You’ll find it straightforward to pop in and get your tasks done quickly.
Editor's Review
The UPS Store in Southbury, CT, is a little gem nestled conveniently in Southbury Plaza, just two doors down from McDonald's. With an overall rating of 4.2 out of 5 from 266 reviews, it's clear that this location has its share of loyal customers who appreciate the friendly service. As Karen Picard fondly mentioned, the owners Emad and Noura are 'the Most Kind and Personable Owners,' making each visit feel more like a community gathering than a trip to a store.
However, not all experiences are as glowing. Some reviewers have expressed frustration over the service, particularly regarding returns. One customer, Makenzie, shared her challenges, stating she feels 'doomed' every time she has to return something there. It appears this location has a bit of a mixed reputation when it comes to transaction ease.
On the flip side, many customers appreciate the efficiency and quick turnaround times. Morkos Mikhael noted that he’s 'always in and out quickly,' which is invaluable in today’s busy world. The blend of cheerful service and swift operations is what makes this store stand out in Southbury, despite a few bumps along the way.
What We Like
- Friendly and personable owners
- Quick service and efficiency
- Positive community atmosphere
Room for Improvement
- Inconsistent service quality during returns
- Occasional complaints about pricing
What Customers Are Saying
“'I’m Overjoyed to call them My Friends!'”
— Karen Picard
“'Everytime I come to this UPS Store, the staff is very pleasant and welcoming!'”
— morkos mikhael
What Shoppers Say
Based on analysis of 5 customer reviews
“The staff at this UPS Store are amazing—very friendly”
“This place wants to charge $2.15 for a few pieces of tape.”
“They are very efficient in their work.”
Insider Tips
Be prepared to pay for packaging supplies.
Expect mixed staff interactions depending on the day.
Bin Stores & Amazon Return Stores Details
What to Expect
- Expect a friendly and efficient service from the staff who are dedicated to helping you with your shipping needs.
- You'll find a range of services from shipping to printing, making it a one-stop-shop for all your mailing requirements.
- The prices are generally competitive, and the value of quick service is often highlighted by returning customers.
Business Highlights
- ✓Notary services available Mon. - Fri.
- ✓Located in Southbury Plaza
- ✓Conveniently located 2 doors down from McDonald's
Google Reviews
I have known Emad and Noura for almost 5 years now. They are the Most Kind and Personable Owners. Efficient at their Work! Always there for a Sweet Conversation to brighten up Your Day! I’m Overjoyed to call them My Friends!
I have the worst experience every time I have to return something here. When this location is my only option to return something, I know my experience will be doomed one way or another. They are always unkind to me, short, annoyed, frustrated, and in...
Everytime I come to this UPS Store, the staff is very pleasant and welcoming! They are very efficient in their work and I'm always in and out quickly.
This place wants to charge $2.15 for a few pieces of tape. I much rather go down the road to Southbury business shipping. They DO NOT charge for a few pieces of tape and offer a MUCH better experience.
The staff at this UPS Store are amazing—very friendly and helpful! The prices are great, and the service is fast and professional. I’ll definitely keep coming back again and again. Highly recommended!
Reviews from Google
Specialties
Frequently Asked Questions
Visiting Tips
If you're visiting for the first time, don't hesitate to ask the staff for assistance—they're known for being helpful.
Try to visit during off-peak hours, like mid-morning, to avoid long wait times.
Look for nearby parking options to make your visit smoother, as convenience can make a big difference when you're in a hurry.
Hours
- monday8:00 AM - 6:30 PM
- tuesday8:00 AM - 6:30 PM
- wednesday8:00 AM - 6:30 PM
- thursday8:00 AM - 6:30 PM
- friday8:00 AM - 6:30 PM
- saturday9:00 AM - 3:00 PM
- sunday10:00 AM - 3:00 PM