The UPS Store

The UPS Store in Lincoln, NE, has carved out a reputation for excellent service that resonates across numerous customer reviews. Local ownership seems to be a point of pride, with many appreciating the personal touch that comes from a team that genuinely cares about its clientele. "Every time I go in there, every employee is kind, expedient, and competent," says Craig Hoffman, emphasizing a consistent level of service that has become a hallmark of this location.

Customers frequently highlight the helpfulness of the staff, who appear to go above and beyond to meet various needs. Zigs recounts a particularly stressful situation involving medication left at a hotel, commending the staff for their prompt communication and support during a frantic time. It's not just about shipping and printing; the personable interactions are what seems to keep people coming back. Brenda Erickson notes, "Great team. Customer service is great!" and mentions unique offerings like personalized business cards and wrapping paper, which adds a creative touch to their standard services.

While the overall sentiment is overwhelmingly positive, there are a few minor complaints that pop up in reviews. Some customers wish for a broader selection of office supplies, finding the focus on shipping and printing a bit limiting. Yet, these concerns seem to pale in comparison to the glowing feedback regarding customer experience. With a 4.4 rating from 174 reviews, it’s clear that the community values what this locally owned business provides.